Important Consumer Protection Information
BOURNE HIPs, 29 WATERLOO DRIVE, MORTON, BOURNE, LINCOLNSHIRE, PE10 0PH is registered with the Property Codes Compliance Board (PCCB) as a subscriber to the HIP Code.
The HIP Code provides protection for homebuyers, sellers, conveyancers and mortgage
lenders, who rely on information included within a Home Information Pack provided on
residential property within England and Wales. It sets out minimum standards which
organisations providing HIPs have to meet. This information is designed to introduce the HIP
Code to you.
By giving you this information, your HIP provider is confirming that they keep to the principles of
the HIP Code. This provides important protection for you.
The Code’s main commitments;
The HIP Code’s key commitments say that HIP organisations will:
- Provide HIPs promptly and include the most up-to-date available information when
compiled.
- Handle complaints speedily and fairly.
- Respond promptly to queries raised on a HIP, to ensure improved understanding.
- At all times maintain adequate and appropriate insurance cover to protect you.
- Act with integrity and ensure that all HIP services comply with relevant laws, regulations
and industry standards.
Keeping to the HIP Code.
How HIP providers maintain compliance with the HIP Code is monitored independently by the
Property Codes Compliance Board (PCCB). If you have a query or complaint about your HIP,
you should raise it directly with the firm, and if appropriate ask for your complaint to be
considered under their formal internal complaints procedure. If you remain dissatisfied with the
firm’s final resolution after your complaint has been formally considered or if the firm has
exceeded the response timescales, you may refer your complaint to the Independent Property
Codes Adjudication Scheme (IPCAS). IPCAS can award compensation of up to £5,000 to you if it finds that you have suffered loss as a result of your HIP provider failing to keep to the Code.
Please note that all queries or complaints regarding your HIP should be directed to BOURNE HIPs in the first instance, not to IPCAS.
IPCAS Contact Details:
Telephone: 020 7520 3800
E-mail: info@idrs.ltd.uk
You can also get more information about the PCCB and IPCAS from the PCCB website at:
PLEASE ASK YOUR HIP PROVIDER IF YOU WOULD LIKE A COPY OF THE FULL HIP CODE.
